Returns & Exchanges
At Lockhart's Authentic Grooming, we want you to be fully satisfied with your pomades and grooming essentials. If a product doesn't meet your expectations, we offer a 30-day window for returns or exchanges on most items.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Secure Packaging
Carefully pack the unused or gently used products in their original packaging to ensure they are not damaged during transit.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our Michigan-based warehouse.
Processing & Refund
Once our team inspects the returned goods, we will issue a full refund to your original payment method or ship out your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing